Common Questions and Answers

100% Skater Satisfaction Guaranteed

Skateboards of Choice is skater owned and skater run to deliver 100% Skater Satisfaction - guaranteed!

The site was set up in 2004 by Ed Slateford, an oldschool skateboarder who refuses to grow old gracefully.

All quality, all the time
We're called Skateboards of Choice because we only deal in top-quality skateboards and equipment.

A skateboard is a precision instrument and you need to feel confident that the deck beneath your feet won’t break after a few weeks (or days) of use.

We don't sell inferior products. That’s why you can't buy a £9.99 skateboard on our site.

100% Skater Satisafaction Guaranteed
If for any reason you're not happy with your purchase, send it back and get a refund or choose something else!

In stock for same-day despatch
We keep our stock in our own warehouse, so you can be sure of prompt delivery.

If a product is out of stock, leave your email address and we will email you as soon as it’s back in stock.

Skaters here to help you!
If you are unsure what board to get, call us! We love talking about skateboards, and we will do our best to find the board that is right for you.

What are the delivery costs and options?

Standard Delivery 

Arrives: 2-4 working days
Costs: FREE for orders over £50, £2.99 for orders under £50.

European Delivery
Arrives: 6-8 working days
Costs: £9.99
For a list of countries we ship to, please see the Countries drop-down at Checkout

How can I pay for my order?

We accept major credit cards, debit cards, PayPal and Google Checkout.

Credit Cards

  • Visa
  • MasterCard

Debit Cards

  • Switch
  • Visa Debit
  • Visa Electron
  • Solo

Your card statement will show a charge for 'Skateboards of Choice'.

Your name, address and card details are kept secure at all times.

Paying by cheque or postal order

Please make cheques and postal orders payable to: Skateboards of Choice Ltd

Send your payment with a list of the products you require or a print-out of the basket page to the address below. Please make sure you include either a contact email address or phone number - this allows us to contact you if there are any problems with your order.

Please add 10 days to our standard delivery times to allow your cheque or postal order to be banked and cleared.

    Skateboards of Choice
    Unit A, Locksbrook Road
    Bath
    BA1 3EU
    United Kingdom

When will I receive my order?

If you order before 3pm on a weekday and pay by card, PayPal or Google Checkout, your order will be despatched the same day.

If you choose Standard Delivery, your order will arrive within 2-4 working days in the UK.

If you choose Express Delivery, your order will arrive the next working day in the UK if ordered before 3pm. However, we do not ship over thw weekend, so if you place your order after 3pm on a Friday and select Next Day service, your order won't be shipped until the following Monday to arrive Tuesday.

Orders to other countries will take a few more days to arrive.

Is your website secure?

Yes! The Skateboards of Choice Web site is safe and secure.

We promise to keep your name, address, credit card details and any other information you give us secure.

Our secure server scrambles your personal information, including credit or debit card number, name and address, before it is sent over the Internet.

Your details are scrambled using 128-bit Secure Sockets Layer (SSL) encryption.

When you click the 'Pay with credit or debit card' button to enter the Skateboards of Choice checkout, you enter the secure section of the site.

You can click the GeoTrust True Site logo on the bottom of the page at any time to see whether the page you are accessing is secure.

The time and date stamp on the image shows that our security is up to date.

Your card details are verified automatically online by SECPay.

How can I contact you?

We are happy to answer any questions you have about secure shopping at Skateboards of Choice.

Please email info@skatesale.co.uk

We will respond to all enquiries within 24 hours.

How do I return a product?

100% Skater Satisfaction Guaranteed means that you can return a product within 30 days of purchase for any reason - even if you've ridden it.

We'll exchange it for something else or give you your money back. Cool huh?

By law, we have to put this wibble in as well...

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order at any time up to 7 working days starting the day after delivery.

At Skateboards of Choice, you may cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation, we will also refund the cost of shipping your order if the cancellation date falls within 7 working days starting the day after delivery.

You may exchange products within 30 days for alternative items.

Unless items are faulty, you return them to us at your expense. Alternatively, you may arrange for us to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods.

Faulty Items

If the product is defective, please give a full description of the fault and return it in its original box for a full refund or replacement within 30 days.

We are happy to pay the cost of returning faulty items to us.

We test all returned products. Products tested and found to be working will returned to you.

Refunds

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practise, it will be much quicker - within seven days of us receiving your returned product or us arranging to collect it from you.

To return an item

Please enclose a note giving the reason for the return, wrap the package securely and send it to the address below.

If you are returning an item because it is defective, or because of a mistake on our part, we will be happy to refund the cost of returning it to us.

Skateboards of Choice
Unit 3 Vitrage Technical Park
27 Witney Road
Nuffield Industrial Estate
Poole
Dorset BH17 0GL

This returns policy does not affect your statutory rights.

What is your privacy policy?

Skateboards of Choice respects your privacy. When you shop at Skateboards of Choice, we will ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information.

We may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of Skateboards of Choice that were viewed during your visit, and any search terms that you used.

Personal information you provide is used by us only for the following purposes:

  • To improve your shopping experience at Skateboards of Choice
  • To process your order
  • With your permission, to notify you of products or special offers that may be of interest to you

We hate junk mail too. We will only e-mail you to process your order and afterwards if you have given your consent. Will never pass on your e-mail address or personal information to a third party.

Data Protection

We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our security policy and the law.

Cookies

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to use the Skateboards of Choice web site.

Please contact us if you have any questions about our privacy policy.

Are your prices inclusive of VAT?

Yes, all prices shown include VAT at the standard rate, apart from helmets, which are VAT exempt.

Our VAT number is 945 1073 32